When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“I was personally recommended to this practice in Studley and today been for some treatment. Really great Dentist, Arti, and staff are all friendly and…”
“Would really like to thank Ravi Padda and Chelsea for their excellent service. They’re both very professional and knowledgable, but more importantly helped me feel…”
“Brilliant practice, 100% recommend. 👍. I have had dentists in the past who I felt was ripping me off, one who bad-mouthed other clients while…”
“Myself, my husband and my daughter are all very fortunate in being able to say that we are patients at this outstanding dental practice. The…”
“Recently just finished my Invisalign treatment here with Sonal, she is absolutely amazing, sticks with you every step of the way on your journey and…”
“After finding the dental clinics in Alcester rude and obnoxious with some bad experiences and poor customer service, I'd almost given up hope of finding…”
“I discovered this dental clinic when I lived locally; I've lived in Birmingham for years now but prefer to make regular return journeys for all…”
“Absolutely unbelievable top quality service from this dental practice. Very kind, caring and professional. I recently had a dental issue and messaged via their Facebook…”
“I have finished my Invisalign treatment with Dr Sonal Mehta today. My teeth are white, beautifully straight, and healthy! I am extremely pleased with the…”
“I highly recommend both Ravi snd Sachin for the excellent root canal and crown treatment I received recently. I was an extremely nervous patient (due…”
We offer an amazing array of general dental services
Delivering life-changing smiles and ensuring excellent dental health
Dental implants – an effective substitute for your smile
Revitalise your appearance with our suite of anti-ageing procedures
We offer an amazing array of general dental services
Delivering life-changing smiles and ensuring excellent dental health
Dental implants – an effective substitute for your smile
Revitalise your appearance with our suite of anti-ageing procedures